Community Guidelines

Last Updated: December 14, 2025

Quick Summary (Full Guidelines below)

elloo is all about good vibes, real people, and genuine connections. To keep the vibe flowing and everything fun and drama-free, here are a few things to keep in mind:

• Be yourself with recent photos and honest conversations so everyone knows who they're talking to
• Treat everyone with respect and kindness, whether you're interested or not
• Keep conversations comfortable and appropriate for everyone
• Protect your privacy and share personal information only when you feel ready
• Be real in your interactions—no games, pressure, or manipulating others for money
• elloo is for meeting people and making real connections, not for business or selling
• Trust your instincts and report red flags or anything that feels wrong

Our community thrives when everyone feels safe and respected. Thank you for being part of elloo.

Full Community Guidelines below. By using elloo, you agree to follow these guidelines, which form part of our Terms and Conditions.

1. Welcome to elloo

elloo is designed to help you connect with real people—whether you're looking to chat with someone across the Philippines or meet up with someone in your area today. We've created a space where everyone can feel welcome, valued, and free to be themselves.

These Community Guidelines help us maintain a safe, respectful, and positive environment for all users. When everyone follows these guidelines, elloo remains a great place to make genuine connections.

By using elloo, you agree to follow these guidelines. Violations may result in account restrictions or permanent suspension, as described below.

2. What We Expect From Our Community

Be Authentic

Use real, recent photos and accurate information.

Your profile should represent who you are today. This means:

• Photos should be recent (taken within the past year)
• Your age should be accurate
• Don't use someone else's photos or pretend to be someone you're not
• If you're using the couples feature, both partners should consent and be accurately represented

Examples of violations:

• Using photos from 5+ years ago that don't reflect your current appearance
• Using celebrity photos or images found online
• Listing your age as 25 when you're actually 35

Why this matters: When people meet in person, they should recognize you from your profile. Authenticity builds trust and leads to better connections.

Treat Everyone With Respect

Be kind and considerate in all your interactions.

elloo is for everyone, regardless of background, beliefs, or preferences. This means:

• No harassment, bullying, or intimidation
• No hate speech or discrimination based on race, ethnicity, religion, disability, sexual orientation, or gender identity
• Respect when someone says they're not interested
• Treat others the way you'd want to be treated

Examples of violations:

• Sending aggressive or threatening messages after being rejected
• Making derogatory comments about someone's appearance, race, or beliefs
• Continuing to message someone after they've asked you to stop
• Using slurs or hateful language

Why this matters: Everyone deserves to feel safe and respected while using elloo. Kindness costs nothing and makes the experience better for everyone.

Keep It Appropriate

All content and conversations should be comfortable for everyone.

elloo is not a platform for sexual content or explicit material. This means:

• No nudity or sexually explicit photos
• No unwanted sexual messages or advances
• No requesting or sharing intimate photos
• Keep suggested activities clean and appropriate (beach trips, coffee, karaoke—not anything sexual or explicit)

Examples of violations:

• Sending unsolicited photos of your body or intimate areas
• Messages like "Send me nudes" or explicit sexual requests
• Profile photos that show nudity or sexual content
• Suggesting inappropriate activities in the "Meet" feature

Why this matters: Users should feel comfortable browsing profiles and reading messages without encountering unwanted sexual content.

Protect Your Privacy

Take your time before sharing personal information.

While we encourage genuine connections, it's important to protect yourself. Be cautious about sharing sensitive information too quickly with people you've just met online. For example:

• Take your time before sharing your home address or workplace
• Don't send money to people you haven't met in person
• Be wary of anyone who asks for your financial information
• Don't share login credentials, passwords, or account access

For detailed safety tips on meeting in person, protecting your privacy, and recognizing red flags, please see our Safety Guidelines.

Why this matters: Your safety is important. Taking things slowly gives you time to build trust before sharing sensitive information.

Respect Privacy in Conversations

Conversations on elloo are private.

Don't screenshot, share, or post private chats with other users without their explicit permission. This includes sharing on social media, other messaging apps, or with third parties.

Examples of violations:

• Posting screenshots of conversations on Facebook or Instagram
• Sharing someone's messages with your friends without permission
• Forwarding private photos to other people

Why this matters: Trust is essential for genuine connections. When users know their conversations are private, they feel more comfortable being themselves.

No Scams or Fraud

Be genuine in your interactions—never manipulate others for money.

Romance scams and financial manipulation have no place on elloo. This means:

• Never ask someone for money, loans, or financial assistance
• Don't create fake emergencies to solicit funds
• Don't offer to pay for sexual content or services
• Be honest about your intentions

Examples of violations:

• "I need 5,000 Php for an emergency—can you help?"
• Creating fake stories about sick relatives or financial hardship
• Asking for money for rent or bills
• Offering to pay someone for intimate photos or meetups

Note: Asking someone to split the bill or cover small expenses during a meetup you're both attending is okay. What's not okay is requesting money from people you haven't met or creating fake emergencies.

Why this matters: Romance scams are one of the most common dating app problems. We take financial manipulation very seriously.

elloo Is for People, Not Business

This is a space for genuine connections, not commercial activity.

elloo is designed for meeting people and making connections—not for promoting businesses or selling products. This means:

• No advertising products or services
• No promoting your business, Instagram, or other platforms
• No recruiting for MLMs, crypto schemes, or "business opportunities"
• Commercial sex work solicitation is strictly prohibited

Examples of violations:

• "Follow me on Instagram @..." or "Add me on Telegram"
• Promoting your business, website, or services
• Selling products through messages
• Recruiting users for pyramid schemes or investment opportunities

Why this matters: Users are here to meet people, not receive sales pitches or spam.

Real People Only

No bots, fake accounts, or automated tools.

Every user on elloo should be a real person. This means:

• No automated messaging or scripted responses
• No creating multiple fake accounts
• No using bots or automation tools
• No scraping user data

Examples of violations:

• Copy-pasting the same message to dozens of users
• Using software to auto-message users
• Creating fake accounts to spam users
• Collecting user information for external purposes

Why this matters: Bots and fake accounts ruin the experience for real users and destroy trust in the platform.

Behavior Off the App

Your treatment of others you meet through elloo matters, even off the platform.

If we receive credible reports of harmful behavior during in-person meetups or through other communication channels, we may take action on your account.

Examples:

• Harassment or threatening behavior during meetups
• Sharing someone's personal information without consent (doxxing)
• Fraudulent behavior after connecting through elloo
• Creating fake social media accounts to stalk someone you met on elloo
• Threatening to share private conversations or photos without consent

Why this matters: Your actions and behavior affect the experience of the people you meet on elloo, both online and in person. For additional guidance on staying safe, please see our Safety Guidelines.

3. How We Enforce These Guidelines

Our Reporting System

Users can report messages, photos, or profiles that violate these guidelines. When you submit a report, you and the reported user are automatically blocked from each other. Reports are processed by our AI moderation systems and may be reviewed by human moderators when necessary.

Report Categories:

• Fake or Misleading Profile - Using someone else's photos, heavily outdated photos, or inaccurate profile information
• Harassment or Bullying - Threatening messages, intimidation, hateful speech, discrimination, or behavior that made me feel unsafe
• Sexual or Inappropriate Content - Nudity, sexually explicit photos or messages, unwanted sexual advances, or content that makes me uncomfortable
• Scam or Fraud - Requests for money, fake emergency stories, suspicious links, or attempts to manipulate me financially
• Spam, Bots, or Commercial Activity - Promoting businesses, selling products or services, automated responses, repetitive messages, or fake accounts
• Child Safety Concerns - This person appears under 18, or the user's content involves minors
• Other - Please provide details (a human moderator will review and classify the violation)

Consequences

Violations are categorized by severity, with different thresholds for each category. Report counts are tracked separately for each violation category and do not combine across different categories. Report counts accumulate over the lifetime of your account.

Minor Violations (fake or outdated photos, wrong age):

• Seven (7) reports: one (1) day account restriction (five (5) report counts removed after restriction has been lifted)
• Five (5) more reports after the first restriction: three (3) day account restriction (three (3) report counts removed after restriction has been lifted)
• Three (3) more reports after the second restriction: permanent account suspension

Moderate Violations (harassment, bullying, hate speech, unwanted sexual content):

• Five (5) reports: one (1) day account restriction (three (3) report counts removed after restriction has been lifted)
• Three (3) more reports after the first restriction: three (3) day account restriction (two (2) report counts removed after restriction has been lifted)
• Two (2) more reports after the second restriction: permanent account suspension

Serious Violations (bots, scams, fraud, spam, selling):

• Three (3) reports: one (1) day account restriction (two (2) report counts removed after restriction has been lifted)
• Two (2) more reports after the first restriction: three (3) day account restriction (one (1) report count removed after restriction has been lifted)
• One (1) more report after the second restriction: permanent account suspension

Critical Violations (illegal content):

• CSAM: Immediate permanent account suspension with NBI report (no appeal)
• Underage users: Immediate permanent account suspension (no appeal)

Good Behavior Matters

For every thirty (30) consecutive days without a new violation, one (1) report count is automatically removed from your record. This only works while your account is active and not restricted.

Example: If you receive three (3) reports for minor violations, after ninety (90) days of good behavior (no new violations), your record is clean again.

Our Discretion

Report counts and thresholds are guidelines; we retain discretion to adjust enforcement based on safety needs. Nothing in these guidelines creates any right to a warning, review, appeal, reinstatement, specific sequence of actions, or specific moderation outcome.

4. Appeals

If your account is restricted or suspended, you may appeal the decision by contacting appeal@elloo.app (except for CSAM violations and underage users, which cannot be appealed). For complete reporting and moderation policies, see Terms and Conditions Section 5.

How to Appeal:

1. Send an email to appeal@elloo.app
2. Include your username and registered mobile number
3. Explain why you believe the decision was incorrect
4. Provide any relevant context or information

Appeals are reviewed by human moderators, typically within twenty-four (24) to forty-eight (48) hours. We will notify you of the outcome via email or in-app notification.

Please note that submitting an appeal does not guarantee reinstatement. We review each case carefully and make decisions based on the evidence available.

5. Additional Information

False Reports:

We take all reports seriously, but we also monitor for abusive reporting. Users who intentionally submit false or coordinated reports to harass others may face moderation actions, including account restrictions.

AI Moderation:

Our AI systems scan messages and photos for prohibited content to help maintain a safe environment. While our AI is designed to detect violations, it may not catch everything. That's why user reports are so important—you help us keep elloo safe.

Legal Requirement: Under Republic Act No. 11930 (Anti-OSAEC/CSAEM Law), we are required to scan all content for Child Sexual Abuse Material (CSAM). This mandatory safety scanning protects all users and cannot be disabled.

Your Role:

You play a vital role in keeping elloo a positive space. By reporting violations, treating others with respect, and following these guidelines, you help create the kind of community where genuine connections can flourish.

6. Updates to These Guidelines

We may update these Community Guidelines from time to time to reflect changes in our practices, technology, legal requirements, or community feedback.

How We Notify You:

• The "Last Updated" date at the top will be revised
• For material changes, we will provide notice through in-app notification or email

Your Choices After Changes:

• Review the updated Community Guidelines
• Continue using elloo (which constitutes acceptance of the changes)
• Delete your account if you do not agree with the changes

Continued use of elloo after changes take effect constitutes binding acceptance of the updated guidelines.

Contact Us

For inquiries and requests, please use the appropriate contact email below:

General inquiries: contact@elloo.app
Customer support: support@elloo.app
Moderation appeals: appeal@elloo.app
Security issues: security@elloo.app
Legal matters: legal@elloo.app
Data privacy requests: datarequest@elloo.app

Company Information

Operated by: elloo Labs
SEC/DTI Registration: [Number]