elloo

Terms and Conditions

Last Updated: December 18, 2025

Quick Summary (Full Terms below)

This summary is for convenience only. The full Terms and Conditions below control in case of any inconsistency.

1. Acceptance of Terms

By creating an account or accessing elloo ("the app"), you agree to these Terms and Conditions. If you do not agree, you may not use the app.

These Terms incorporate by reference our Privacy Policy and Community Guidelines, which are binding and enforceable. Both documents can be accessed in the app under My Account > Legal.

Feature Availability: Features may vary by region, device, subscription tier, or user eligibility. We may add, modify, or discontinue features at any time without notice.

These Terms and Conditions do not create any additional contractual or legal rights beyond those explicitly stated herein. Nothing in the app or in these Terms shall be interpreted as creating any obligation to deliver uninterrupted service, successful matches, or specific outcomes. All features are provided on a best-effort basis and may change at any time.

No Outcome Guarantees:

Features such as notifications, preference-based matching, and user interface design are intended to enhance user experience and engagement. We make no guarantee that use of the app will result in messages or responses from other users, meetups, dates, relationships, or any specific outcomes.

Users acknowledge that:

2. Eligibility and User Verification

You must be at least eighteen (18) years old to use elloo. By registering, you confirm you are eighteen (18) years or older and have legal capacity to enter this agreement. You are prohibited from using the app if you have been convicted of a sexual offense or are a registered sex offender. You may not use elloo where prohibited by law. You are responsible for ensuring elloo is legal to use in your location.

Territorial Use: The app is intended for users located in the Philippines. We do not market or target the app to users outside the Philippines. Users outside the Philippines access the app on their own initiative and are responsible for compliance with local laws. The app may be accessible from other locations, but we make no representation that it is appropriate or legal for use outside the Philippines.

No Background Checks: We do not conduct criminal background checks or verify the identity, credentials, or representations of users. We rely on user representations regarding eligibility. Users are solely responsible for verifying the identity and claims of people they interact with on the app. We are not liable for any misrepresentations, fraud, or impersonation by other users. By using elloo, you acknowledge that we do not verify user identities and you explicitly waive any claims against us related to the identity, background, criminal history, or representations of other users, except where our actions or omissions constitute gross negligence or willful misconduct.

Age Verification Limitation: While we require users to confirm they are eighteen (18) years or older during registration, we do not independently verify age through government-issued identification or other documentation. Age verification relies solely on user self-representation.

You acknowledge and accept that:

If you believe you have encountered a user under eighteen (18) years old, report them immediately through the in-app reporting feature. We will investigate and take immediate action if confirmed, including permanent account suspension and reporting to appropriate authorities as required by law.

Business Decision: We have chosen not to implement government ID verification at this time to balance privacy, accessibility, and user experience. This represents a known limitation of our verification system.

Consent to Process Sensitive Personal Information:

By creating an account and using elloo, you explicitly consent to our collection and processing of sensitive personal information as defined under the Data Privacy Act, including:

Managing Your Consent:

For required data (photos, messages): These are essential to the app's core functionality. Additionally, mandatory safety scanning of all photos and messages is required under Republic Act No. 11930 (Anti-Online Sexual Abuse and Exploitation of Children and Anti-Child Sexual Abuse or Exploitation Materials Act) and cannot be disabled. If you wish to withdraw consent for processing this data, you must delete your account as the app cannot function without them.

For optional data (sexual orientation, precise location via GPS): You may update or remove this information at any time through Profile Settings > My Profile without affecting your account status. If you initially chose "My location," you can switch to manual city entry instead.

For complete details on data processing, retention, and your rights, see our Privacy Policy Sections 2 (Information We Collect), 5 (How We Use Your Information), 6 (Automated Processing and AI Moderation), 9 (Data Retention), and 10 (Your Rights Under the Data Privacy Act).

User Misrepresentation: Users are solely responsible for the truthfulness of the information they provide. elloo is not liable for any damages resulting from inaccurate, misleading, or deceptive user profiles or content.

No Duty to Verify: Nothing in these Terms shall be interpreted as creating any obligation for elloo to verify the identity, background, or representations of any user.

3. Account Creation and Security

You are responsible for maintaining the confidentiality of your login credentials and all activities under your account. You agree to provide a valid mobile number for OTP verification, accurate date of birth, and username. You must ensure all information is accurate, current, and complete, and update it as necessary. You may not create multiple accounts using the same mobile number.

OTP Delivery: We are not responsible for OTP delays or delivery failures caused by your mobile carrier or network conditions.

Account Sharing Prohibited: You may not share your account credentials with others or allow others to access your account. You are fully responsible for all activities that occur under your account, even if performed by others.

4. QR Code Profile Sharing

Upon account creation, a unique QR code is automatically generated for your profile. This QR code allows other users to quickly add you to their favorites list.

What Your QR Code Contains:

Your QR code contains only a unique profile identifier. It does not include your personal information, phone number, location, photos, or other sensitive data.

How QR Codes Work:

Your Acknowledgment:

By using elloo, you acknowledge that:

5. Community Guidelines and User Conduct

Integration of Community Guidelines:

Our Community Guidelines form a binding and integral part of these Terms. By using elloo, you agree to comply with the Community Guidelines, which govern acceptable behavior, prohibited content, and safety expectations within the app. Safety tips and best practices for meeting people are outlined in our separate Safety Guidelines, available in the app under My Account > Legal > Safety Guidelines. Prohibited conduct includes, but is not limited to:

These prohibited behaviors are further detailed in our separate Community Guidelines document, which includes examples and explanations. All violations are enforced through the reporting and moderation system described in Section 5 below.

6. Reporting and Moderation

AI Moderation Systems:

We employ automated AI systems to scan messages and photos for prohibited content to support our moderation efforts. Our moderation system may use third-party AI tools to detect policy violations. These tools process content solely for safety and moderation.

Legal Requirement for Safety Scanning:

To comply with Republic Act No. 11930 (Anti-Online Sexual Abuse and Exploitation of Children and Anti-Child Sexual Abuse or Exploitation Materials Act) and protect all users, we automatically scan all uploaded photos, messages, and media for illegal content including Child Sexual Abuse Material (CSAM) using AI tools. This mandatory safety processing cannot be disabled and is conducted regardless of your tracking or advertising preferences. This safety scanning is separate from and unrelated to any advertising or tracking uses.

For detailed information about:

Please see our Privacy Policy Sections 6 (Automated Processing and AI Moderation) and 12 (Data Security and Breach Notification).

What Our AI Analyzes:

Our AI systems analyze text messages and photos for policy violations including nudity, hate speech, harassment, scams, and prohibited activities. We never use this moderation system for advertising purposes—your private messages and photos are scanned only for safety and security, never to build ad profiles or target ads.

AI Moderation Limitations:

AI moderation is provided on a best-effort, automated basis. It may not always be accurate and is not guaranteed to identify, prevent, or stop any behavior. We do not warrant that automated systems will identify all prohibited content. Automated systems may occasionally produce false positives (flagging legitimate content) or false negatives (missing violations). Content flagged by automated systems may be temporarily retained for human review, fraud prevention, and compliance with safety obligations.

No Duty Created:

The use of automated or human moderation tools does not create, expand, or modify any duty of care owed to users. We do not guarantee that any report, violation, or harmful behavior will be detected, prevented, or addressed. We do not assume any duty to monitor user content or obligation to investigate reports, user conduct, or flagged content.

Report Review Discretion:

Even when we receive reports, we retain sole discretion to determine appropriate action, if any, and the timing thereof. No report creates an obligation to act within any specific timeframe. We may, at our sole discretion, choose to review or prioritize certain reports, including those involving illegal content. This does not create any obligation to review, act on, or prioritize any report, nor does it create any duty of care, monitoring, or enforcement. The volume of reports does not alone establish a violation or create an obligation to act. We do not guarantee that any reported content will be reviewed, acted upon, or removed, and we are not liable for any failure to act on reports.

Moderation Actions:

Depending on the violation and circumstances, moderation actions may include content removal, account warnings, temporary restrictions, or permanent suspension.

Anti-Discrimination in Automated Processing:

Our automated systems do not make decisions based on protected characteristics such as race, ethnicity, religion, disability, sexual orientation, or gender identity.

How Reporting Works:

Users can report messages, photos, or profiles that violate our Community Guidelines. When you submit a report, you and the reported user are automatically blocked from each other. Reports are processed by our AI moderation systems and may be reviewed by human moderators when necessary.

When you report a user, you will be prompted to select a reason from a list of violation categories. If your concern is not covered by the available options, you may select "Other" and provide additional details. A human moderator will review and classify your report.

False Reports:

We may disregard reports found to be abusive, coordinated, or made in bad faith. Users who intentionally submit false reports may face moderation actions, including temporary account restriction.

Consequences:

Violations are categorized by severity, with different thresholds for each category. Report counts are tracked separately for each violation category and do not combine across different categories. Report counts accumulate over the lifetime of your account.

Minor Violations (fake or outdated photos, wrong age):

Moderate Violations (harassment, bullying, hate speech, unwanted sexual content):

Serious Violations (bots, scams, fraud, spam, selling):

Critical Violations (illegal content):

Enforcement Discretion:

Report counts and thresholds are guidelines; we retain discretion to adjust enforcement based on safety needs. Nothing in this section creates any right to a warning, review, appeal, reinstatement, specific sequence of actions, or specific moderation outcome. We reserve the right to temporarily restrict or permanently suspend accounts at our sole discretion, with or without notice, regardless of the appeal outcome.

Report Decay:

For every thirty (30) consecutive days without a new violation, one (1) report count is automatically removed from your record. Report decay occurs at the end of each 30-day period. A new violation resets the 30-day counter. Report decay only applies while your account is active and not restricted.

Appeals:

You may appeal any account restriction or suspension (except CSAM violations) by contacting appeal@elloo.app. Appeals are reviewed by human moderators, typically within twenty-four (24) to forty-eight (48) hours.

7. Monetization and Billing

Freemium Model: Free users have limited daily messaging opportunities; Premium unlocks expanded messaging capabilities.

Subscription Tiers:

Premium features may change over time. Material changes will be communicated in advance where required by law.

Payment Processing: Payments are processed solely by the Apple App Store or Google Play Store. We never receive or store your credit card or payment details. We do not access, store, or control your payment information. Your iTunes/Apple ID account or Google Play account will be charged at confirmation of purchase. Their respective billing terms apply.

Auto-Renewal: Premium subscriptions renew automatically at the same price (one hundred twenty-nine (129) Php per month) unless canceled at least twenty-four (24) hours before the renewal date. Your account will be charged for renewal within twenty-four (24) hours before the end of the current billing period. Canceling a subscription does not result in a refund for the current billing period.

Cancellation Process:

You may cancel your Premium subscription at any time before the renewal date to avoid being charged for the next billing period. Cancellation must be completed at least twenty-four (24) hours before your renewal date.

To cancel:

iOS Users:

  1. Open Settings on your device
  2. Tap your name at the top
  3. Select Subscriptions
  4. Find elloo Premium
  5. Tap Cancel Subscription
  6. Confirm cancellation

Android Users:

  1. Open Google Play Store
  2. Tap Menu (three lines)
  3. Select Subscriptions
  4. Find elloo Premium
  5. Tap Cancel Subscription
  6. Confirm cancellation

You will receive a confirmation email from Apple or Google when your cancellation is processed. If you do not receive confirmation within twenty-four (24) hours, contact Apple Support or Google Play Support directly, as we do not have access to your subscription management.

Canceling does not provide a refund for the current billing period. You will retain Premium access until the end of your current paid period.

Refunds: All purchases are final unless required otherwise by law. Refund requests for purchases made through the Apple App Store or Google Play Store must be submitted directly to the respective app store.

Failed Payments: If a payment fails, we may suspend access to paid features until the issue is resolved.

Virtual Currency (Elloo Credits):

Restoring Purchases: Premium subscriptions can be restored on new devices by logging into your Apple ID or Google Play account. Credits earned through active subscriptions will be restored automatically.

No Performance Guarantees: Paid features improve access but do not guarantee matches, message responses, visibility, or user engagement.

8. User Content

You retain ownership of your content (photos, messages). By posting content, you grant us a worldwide, royalty-free license to use and display it for the operation and improvement of the app. This license includes the right to host, store, display, and transmit your content as necessary to operate the app. This license ends when you delete the content or your account. Deleted content may remain in encrypted backups for up to thirty (30) days before being permanently purged.

elloo is not responsible for user-generated content, including profiles, messages, and photos. Users are solely liable for the content they post. We are not responsible for the actions of other users who may download, screenshot, or share your content without permission. elloo cannot prevent other users from saving, capturing, or sharing your content. We are not responsible for monitoring user content or for any failure to remove, restrict, or block any content.

Privacy and Data Protection:

Your use of elloo is governed by our Privacy Policy, which explains how we collect, use, protect, and share your personal data. The Privacy Policy forms an integral part of these Terms. For complete information about data processing, retention, your rights, and how to exercise them, see the Privacy Policy (available under My Account > Legal > Privacy Policy).

Data Use Assurance:

We do not sell your personal data or content to third parties for monetary consideration as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

We do share limited, non-identifying technical data with advertising service providers strictly for the purpose of delivering and measuring advertisements within the app. This limited sharing:

Any use of your data is strictly limited to providing, operating, securing, and improving the app as described in our Privacy Policy.

Data Processing Details: For complete information about how we process your personal data, including:

See Privacy Policy Sections 5 (How We Use Your Information), 8 (Legal Basis for Processing), 9 (Data Retention), 10 (Your Rights Under the Data Privacy Act), and 11 (Tracking and Advertising).

Intellectual Property Compliance: You represent and warrant that any content you upload does not infringe any third-party intellectual property rights, including copyrights, trademarks, or publicity rights. You are solely responsible for any intellectual property claims arising from your content.

Third-Party Content and Links: Users may share links to third-party websites, applications, or content. We do not endorse, control, or assume responsibility for any third-party content, websites, applications, or services. You access third-party links at your own risk.

8. Intellectual Property

The elloo app, its content, features, and functionality are the exclusive property of elloo Labs. Our trademarks may not be used without written permission.

10. Third-Party Services

Some features of the app (including advertising, analytics, social login, and payments) rely on third-party services. Your use of these features may require compliance with their respective terms of service and privacy policies. We are not responsible for the practices, policies, actions, errors, outages, or failures of third-party service providers. Third-party service outages may affect the app, and we are not responsible for downtime or data loss caused by third-party providers.

Website Cookies (If You Visit Our Website): If you visit our website or landing pages, we may use cookies and similar tracking technologies for analytics and performance measurement. You can control cookies through your browser settings.

Cross-Border Data Transfer: Your information may be transferred to and processed on servers located outside the Philippines. We ensure these transfers provide a level of protection comparable to the Philippine Data Privacy Act through standard contractual clauses with service providers and security measures to protect data in transit and at rest.

11. Termination

We may restrict or suspend your account at our discretion if you violate these Terms. You may delete your account at any time through the app's settings.

Upon deletion, your profile becomes invisible, but certain data may be retained as outlined in the Privacy Policy. We retain only the minimum data necessary for legal, safety, or compliance reasons.

Survival of Terms: The following sections survive deletion: User Content (Section 8), Intellectual Property (Section 9), Disclaimer of Warranties & Limitation of Liability (Section 12), Indemnification (Section 13), Governing Law and Dispute Resolution (Section 14), and this Survival clause.

12. Disclaimer of Warranties & Limitation of Liability

General Disclaimer: The app is provided "as is" and "as available." To the fullest extent permitted by Philippine law, we disclaim all warranties, express or implied. We do not warrant that the app will be secure, error-free, uninterrupted, or free from defects. No system is one hundred percent (100%) secure, and we cannot guarantee absolute security. You acknowledge that you use the app at your own risk.

No Guarantee of Service or Results: elloo does not guarantee matches, connections, or specific interactions with other users. We do not guarantee any number of matches, dates, interactions, or relationship outcomes. We also do not guarantee that messages will always be delivered, received, or read due to technical limitations, user settings, or network conditions. We are not responsible for any loss, deletion, delay, or failure to store or deliver any communications or content. We do not guarantee continuous or uninterrupted service, uptime, message delivery, or data retention.

Data Accuracy: We do not guarantee the accuracy of any user data, location information, profile details, or activity indicators.

No Reliance on Content: You agree not to rely on any content, user information, or interactions within the app as accurate, complete, or safe.

No Duty to Protect: elloo has no legal duty to protect users from the conduct, actions, or communications of other users, whether online or offline.

No Duty to Warn: We have no duty to warn users about potential risks, behaviors, or actions of other users, even if reported or flagged. Nothing in the app or our actions shall be interpreted as assuming such a duty.

Safety Disclaimer & Limitation of Liability: You are solely responsible for your interactions with other users, whether online or offline. Your use of the app and your decision to meet others in person are entirely at your own risk. We cannot ensure, control, or guarantee the safety, conduct, or intentions of any users you meet through the app, and we do not arrange or supervise in-person meetings. You acknowledge that elloo cannot control, endorse, or guarantee the conduct, identity, or intentions of any user. We are not liable for any defamatory, offensive, illegal, or otherwise harmful conduct of any user. To the fullest extent permitted by Philippine law, elloo, its officers, employees, and affiliates are not liable for any injuries, losses, damages, claims, or disputes arising from or related to your interactions with other users, including those that occur offline, such as meetups. We are not liable for emotional, psychological, or reputational harm arising from interactions within the app, including conversations, messaging behavior, blocking, ghosting, or user decisions. You acknowledge that you assume all risks associated with meeting or communicating with other users and agree to follow our Safety Guidelines (available under My Account > Legal > Safety Guidelines) and exercise reasonable caution at all times.

User Responsibility for Local Laws: Users are responsible for ensuring that their use of the app complies with local laws in their region.

User-to-User Transactions: We do not facilitate, monitor, or have any involvement in transactions, payments, or exchanges between users. We are not responsible for any financial losses, disputes, or agreements between users.

No Professional Advice: elloo does not provide legal, financial, psychological, or medical advice. Any information or interactions within the app should not be treated as professional guidance.

No Medical/Psychological Liability: elloo is not responsible for emotional or psychological outcomes arising from interactions, matches, rejections, blocking, or user behavior.

No Fiduciary Duty: elloo is not a fiduciary and owes no fiduciary duties to users.

Force Majeure: We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, government actions, internet failures, or other force majeure events.

Consequential Damages and Liability Cap:

To the fullest extent permitted by Philippine law, elloo is not liable for emotional distress, loss of data, loss of revenue, punitive damages, or any indirect, incidental, or consequential damages.

Liability Exclusions and Limitations:

elloo's total liability to any user shall not exceed the amount paid to elloo by that user in the twelve (12) months preceding the claim. For users who have paid zero (0) Php, elloo's total liability is zero (0) Php.

However, nothing in these Terms limits or excludes our liability for:

User Acknowledgment: You acknowledge that while we implement safety measures including AI moderation, user reporting, and content scanning, these are provided on a best-effort basis and do not constitute a guarantee of safety. Your decision to interact with other users and meet in person is made at your own risk and discretion. We strongly recommend following our Safety Guidelines (available under My Account > Legal > Safety Guidelines) to protect yourself.

Record Retention for Legal Defense:

We retain certain records (moderation logs, transaction records, support communications) for three (3) years to defend against potential claims. See Privacy Policy Section 9 for complete retention details.

13. Indemnification

You agree to indemnify, defend, and hold harmless elloo Labs, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms, (b) your violation of any rights of another person or entity, (c) your use of the app, or (d) any content you post on the app.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines.

Territorial Scope: The app is intended for users located in the Philippines. Users in other regions are responsible for ensuring compliance with their local laws.

Venue for Legal Actions:

For users located in Metro Manila: Any legal action must be brought in the appropriate courts of Metro Manila, Philippines.

For users located outside Metro Manila: You may bring legal action either in:

This provision does not restrict your right to file complaints with government agencies including:

Small claims court actions may be filed in the small claims court of your jurisdiction in accordance with the Rules of Procedure for Small Claims Cases.

Time Limitation for Claims: Any claim or cause of action arising from your use of the app must be filed within one (1) year after the claim arose, or it will be permanently barred, except where applicable law provides a longer limitation period.

Dispute Resolution Process:

  1. Informal Resolution: In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of the app, the parties shall first attempt to resolve the dispute through friendly negotiations by contacting legal@elloo.app.
  1. Arbitration or Courts: If the dispute cannot be resolved informally within thirty (30) days, you may choose to resolve it through:

IMPORTANT: RIGHT TO OPT OUT OF ARBITRATION

You have the right to opt out of the arbitration agreement. If you do not wish to be bound by arbitration, you must send an email to legal@elloo.app within thirty (30) days of creating your account.

Your opt-out email must include:

If you opt out, you retain the right to bring any disputes to court instead of arbitration. This opt-out only affects the arbitration provision—all other Terms remain in effect.

If you do not opt out within thirty (30) days, you agree to resolve disputes through arbitration as described above.

Arbitration Severability:

If the arbitration provision is found to be unenforceable, any disputes will be resolved in the courts as specified in the Venue section above. The invalidity of the arbitration provision does not affect the validity of any other provisions in these Terms.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class or representative action.

Exceptions: Small claims court actions and complaints filed with government agencies (including the National Privacy Commission, Department of Trade and Industry, and Securities and Exchange Commission) are not subject to arbitration.

Attorney's Fees: In any legal action to enforce these Terms, the prevailing party shall be entitled to recover reasonable attorney's fees and costs.

Notwithstanding the above, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights.

15. Severability and Entire Agreement

Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

Entire Agreement: These Terms constitute the entire agreement between you and elloo regarding your use of the app and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

No Waiver: Failure to enforce any part of these Terms is not a waiver of our right to enforce it later.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email (if provided) or in-app notification at least thirty (30) days before taking effect. The "Last Updated" date at the top will be revised. If you do not agree to modified Terms, you must stop using the app and delete your account. Continued use after changes take effect constitutes binding acceptance of the new Terms.

Contact Us

For inquiries and requests, please use the appropriate contact email below:

General inquiries: contact@elloo.app
Customer support: support@elloo.app
Moderation appeals: appeal@elloo.app
Security issues: security@elloo.app
Legal matters: legal@elloo.app
Data privacy requests: datarequest@elloo.app

Company Information

Operated by: elloo Labs
SEC/DTI Registration: [Number]