elloo

Safety Guidelines

Last Updated: December 14, 2025

Quick Summary (Full Guidelines below)

Meeting new people is exciting, but your safety always comes first. Here are the essentials to keep in mind on elloo and when meeting in person:

Stay safe, trust your instincts, and enjoy making genuine connections on elloo. Your safety is in your hands, and we're here to support you with the tools and information you need.

Full Safety Guidelines below.

1. Staying Safe on the App

Before meeting anyone in person, take time to get a sense of who they are.

Take Things Slow

You're not in a rush. Chat for a while, ask questions, and notice how they communicate. Consistency is a great sign; pressure and rushing are red flags.

Extra Caution When Using "Meet":

When you use elloo's "Meet" feature (which connects you with users available to meet today), you may have less time to get to know them before meeting. Take these extra precautions:

Just because someone is available today doesn't mean you have to meet today. Real connections are worth the wait.

Stay on elloo for Safety

Keep your conversations on elloo until you feel comfortable. Our AI moderation can help protect you from scams and inappropriate content. Be cautious if someone insists on moving to other apps immediately—scammers often do this to avoid detection.

Safety Scanning: Under Republic Act No. 11930 (Anti-OSAEC/CSAEM Law), we automatically scan all messages, photos, and media for illegal content including Child Sexual Abuse Material (CSAM) to protect all users. This mandatory safety measure cannot be disabled.

Protect Your Personal Info

Before trust is established, avoid sharing:

If someone insists on getting personal information too soon, that's a warning sign.

Spot Red Flags Early

Be cautious if someone:

If something feels off, trust yourself.

2. Staying Safe When Meeting in Person

Meeting someone new can be fun—just keep these essentials in mind.

Meet in Public First

Choose bright, busy places:

Avoid private locations, apartments, hotel rooms, or remote areas for first meetups.

Tell Someone Your Plans

Share with a friend or family member:

Consider sending a quick check-in text before and after the meetup.

Consider Bringing Someone Along

If you'd feel more comfortable with a friend or family member nearby for your first meeting, suggest it. A genuine person will understand and respect this.

Arrange Your Own Transport

Control when you arrive and when you leave:

Keep Your Belongings with You

Hold your bag, phone, and personal items. Avoid leaving drinks or food unattended.

Stay Sober Enough to Stay Aware

If you choose to drink, pace yourself. It's easier to make smart decisions when you're alert and in control.

Move at Your Own Pace

You never owe:

Your comfort comes first.

Meeting as a Couple or Group

If you're using elloo's couples feature:

Both Partners Should Agree:

Additional Safety Tips:

3. Protecting Yourself Emotionally and Financially

Meeting new people involves emotions—and not everyone online has good intentions.

Never Send Money to Someone You Haven't Met

Romance scams are common worldwide. Be cautious with:

Even small requests can be an early sign of manipulation. Never send money to someone you've only met online.

Common Financial Scams

Romance Scams:

  1. Scammer builds emotional connection quickly
  2. Creates fake emergency or sob story
  3. Asks for money with promise to pay back
  4. Disappears after receiving money

Investment Scams:

  1. Person claims to be successful investor
  2. Offers to "help you" make money through crypto, forex, or schemes
  3. Asks you to invest or transfer money
  4. Takes your money and disappears

Protection: elloo is for meeting people, not business opportunities. Block anyone promoting investments or asking for GCash transfers.

Don't Share Explicit Photos

Even with someone you trust, images can be saved, shared, or misused. elloo removes explicit images automatically, but always protect yourself.

Extortion Scams:

  1. Scammer requests intimate photos or videos
  2. Threatens to share them with your contacts
  3. Demands money to "delete" them

Protection: Never share intimate photos with people you don't know well.

Recognize Catfishing

How it works:

  1. Person uses fake photos or stolen identity
  2. Creates elaborate stories to avoid meeting
  3. May ask for money or intimate photos

Protection: Video chat before meeting, reverse image search their photos if suspicious, meet in person soon.

Set Boundaries You're Comfortable With

Emotionally manipulative behaviors can include:

If a conversation makes you anxious or uncomfortable, you can block or report anytime.

4. Red Flags and What to Watch Out For

Here are common danger signs reported by users:

Behavioral Red Flags

Profile Red Flags

Aggression or Control

If someone checks multiple boxes, walk away.

5. What To Do If Something Feels Wrong

Trust Yourself

If anything feels off—even if you can't explain it—you can:

Your instincts exist to protect you.

Use the Report Feature

Use the in-app tools to report:

How to Report:

  1. Tap the report icon on their profile or message
  2. Select the reason for reporting
  3. Provide any relevant details
  4. Submit the report

What Happens: The user will be automatically blocked from contacting you, and our moderation team will review the report.

Block Immediately

If someone makes you uncomfortable, block first, reflect later. You never have to justify it.

How to Block:

  1. Go to their profile
  2. Tap the block option
  3. Confirm

What Happens: They can't message you, view your profile, or see you in search results. Blocks cannot be undone.

Reporting After In-Person Meetups

If something concerning happens during or after a meetup:

6. If You Ever Feel Unsafe or Threatened

Immediate Danger

If you're in immediate danger:

Philippine Emergency Contacts

Philippine National Police:
Emergency Hotline: 911

PNP Anti-Cybercrime Group:
Email: acg@pnp.gov.ph

NBI Cybercrime Division:
Email: ccd@nbi.gov.ph

You may report to authorities before or after reporting to elloo. For online threats, stalking, harassment, or extortion, contact the PNP Anti-Cybercrime Group or NBI Cybercrime Division.

7. Updates to These Safety Guidelines

We may update these Safety Guidelines from time to time to reflect safety improvements, new features, or community feedback.

How We Notify You:

Continued use of elloo after changes take effect constitutes acceptance of the updated guidelines.

What elloo Provides

We provide:

What We Cannot Do

We cannot:

Your Role

You are responsible for:

Important Legal Information:

As stated in Section 11 (Disclaimer of Warranties & Limitation of Liability) of our Terms and Conditions, you use elloo at your own risk. We do not conduct background checks, verify identities, or assume any duty to protect users from other users' conduct. We are not liable for any harm, injury, or loss arising from your interactions with other users, whether online or offline.

For complete information about user responsibilities and liability limitations, please review Section 11 (Disclaimer of Warranties & Limitation of Liability) of our Terms and Conditions.

Contact Us

For inquiries and requests, please use the appropriate contact email below:

General inquiries: contact@elloo.app
Customer support: support@elloo.app
Moderation appeals: appeal@elloo.app
Security issues: security@elloo.app
Legal matters: legal@elloo.app
Data privacy requests: datarequest@elloo.app

Company Information

Operated by: elloo Labs
SEC/DTI Registration: [Number]